The purpose of these General Conditions is to regulate the relationship between Fundación Las Fuentes de Junta Islámica (hereinafter FLF) and you (hereinafter the Client), regarding the commercialization of purchase and sale of products on the online sales platform (Marketplace).
- Tangible products (art, handicrafts, etc.)
- Intangible products (training, tourism experiences, etc.)
Our online sales platform is intended for end consumers, in the sense established by Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
The user declares to be of legal age and to have sufficient legal capacity to be bound by these Terms of Purchase and accepts, expressly and without exception, that access to and use of the online sales platform takes place under his sole and exclusive responsibility. The use of the online sales platform implies acceptance of the purchase conditions in their entirety.
OWNERSHIP.
The details of the entity that owns and is responsible for the online sales platform are:
LAS FUENTES DE JUNTA ISLÁMICA FOUNDATION
Claudio Marcelo, 17, 1ª. Córdoba.
TAX IDENTIFICATION NUMBER G02914281
CUSTOMER SERVICE
For any incident, claim or exercise of your rights, please contact the Foundation’s secretariat:
E-mail: info@fundacionlasfuentes.org.
CONDITIONS OF PURCHASE
FLF may unilaterally modify, at any time it deems appropriate, the configuration of this platform, the conditions of service and its content, as well as eliminate, limit or suspend them temporarily or permanently, as well as prevent access to them.
ACCEPTANCE AND VALIDITY
These general conditions of sale do not constitute a contract. To make a purchase, follow the online purchase procedure detailed on this platform. All orders are subject to confirmation and acceptance by FLF. In this sense, the formalization of the contract for the purchase will be understood as completed when FLF has sent you the confirmation and acceptance of the order.
From the moment of the acceptance of the order by FLF, you will acquire the condition of Customer derived from the provision of services described in these Conditions.
PRICES AND PAYMENT
Prices and shipping costs
The prices applicable to each product are those indicated on FLF’s online sales platform on the date of the order, all of them including the corresponding VAT (Value Added Tax).
Prices may change at any time, without affecting orders already placed and accepted by FLF.
The shipping costs corresponding to purchases made and accepted by FLF will be those defined in the purchase process depending on the shipping destination and the weight and measurements of the products.
Form of payment
Payment for purchases will be made by Visa and Mastercard credit card.
DELIVERY
The delivery of your products will be made by a transport company contracted by FLF.
When your order leaves the warehouse, an email is sent to you informing you that the shipment is in transit. At that time the carrier will contact you to proceed with the delivery of the ordered product to the address you have indicated.
Delivery time will be 15-20 working days from confirmation of payment. The product will be delivered to the address you have indicated, and shipments will be made from Monday to Friday, excluding holidays.
Inability to deliver
If delivery is impossible, the carrier will send you instructions on how to pick up your order. Please note that the storage and reshipment of the product may have an additional cost.
If you do not receive your order within the indicated period, you can contact the FLF secretariat by the means indicated above.
PRODUCT RETURN POLICY
If the product does not have a manufacturing defect:
You have a period of 14 days (cooling off period) from the date of receipt to return the product*.
In order for the return to be successful, you may return it as long as it meets the following conditions:
- The packaging must not have been used or opened.
- It must be returned with the original packaging and seals intact.
- It must be in perfect condition and must not have suffered any blows or breakage.
- It must be returned with the instructions, purchase receipt and all the documentation with which it was sent.
*Except for personalized items or custom-made items, in which case no return is possible.
If the product has a manufacturing defect:
The product will be replaced by an identical one, the shipping costs of the new item being borne by the seller.
RETURN POLICY FOR DIGITAL PRODUCTS AND SERVICES
In the case of digital services and products, the refund will not apply, except if the contracted service has not been provided or the contents have not been downloaded or access to them has not been provided.
REFUND PROCEDURE
You must make the return through the “My Account” menu in the FLF online sales platform. FLF will contact you to arrange a date and time to pick up the package.
The costs of returning the product shall be borne by the purchaser. Once the product has been received and it has been verified that these requirements have been met, the full amount will be refunded within the legal term through the same means of payment used for the purchase. In case of defective product, the procedure indicated above shall be followed.
LIABILITY AND DISCLAIMER OF LIABILITY
By way of example, but not limited to, FLF shall not assume any liability whatsoever arising from:
- Acts or omissions of third parties, regardless of whether these third parties may be linked to FLF by contractual agreement.
- Access of minors to the contents included in this website, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or install any of the tools to control Internet use in order to avoid (i) accessing materials or content that is unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
- Failures or incidents that may occur in communications, so that there is no guarantee that the website services are constantly operational.
- FLF will not be responsible in any case when errors or delays occur in the shipments of its products due to causes beyond its control.
- FLF is committed to solve the problems that may arise and to offer all the necessary support to its customers to reach a quick and satisfactory solution to the incident.
CUSTOMER RESPONSIBILITIES
The Client undertakes to make lawful use of the services, without contravening current legislation or infringing the rights and interests of third parties.
The Client guarantees the truthfulness and accuracy of the data provided when filling in the contracting forms, avoiding causing damages to FLF due to the incorrectness of such data.
Failure to comply with any of these Conditions may result in the withdrawal or cancellation of the services by FLF without prior notice to the customer and without entitlement to any compensation.
PRODUCT WARRANTY
FLF guarantees that the products for sale on the FLF online sales platform are of the highest quality. The customer assumes that the artistic and handcrafted products for sale are unique pieces, so there may be small variations in size and color compared to the characteristics and photographs of each product on the web.
The warranty does not cover deficiencies caused by negligence, blows, improper use or manipulation, or wear and tear due to normal use. Products that have been modified or altered by the customer or a third party external to the FLF team are excluded from the warranty.
In order to make use of the warranty, it is essential to keep the proof of purchase or delivery note from FLF.
The seller shall be liable for any lack of conformity that becomes apparent within one month of delivery.
The consumer and user must inform the seller of the lack of conformity within 14 days of becoming aware of it.
PERSONAL DATA AND COMMERCIAL COMMUNICATIONS
In compliance with the provisions of Law 15/1999, of Protection of Personal Data, we inform you that the completion of any existing form both in physical support as in the online sales platform or sending an email to any of our mailboxes:
They will be treated with the utmost confidentiality and will be part of the files owned by FUNDACIÓN LAS FUENTES DE JUNTA ISLÁMICA, for its management and to respond to them, as well as for the commercial management that links FLF with the Client, and the sending via email of the sales made by FLF, for the delivery of purchases, and information about the offers that we believe are of interest to the Client as long as the latter has not expressly stated its refusal.
It implies the acceptance of the privacy policy published on the platform, as well as the authorization to FLF to process the personal data provided.
FLF presumes that the data have been entered by the owner or by the person authorized by the owner, as well as that they are correct and accurate.
In accordance with current legislation on data protection, FLF has adopted the appropriate levels of security for the data provided by customers and has also installed all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and extraction of the same.
The Client may exercise the rights of access, rectification, cancellation, opposition and revocation of the consent given, by means of a written communication addressed to Fundación Las Fuentes de Junta Islámica, by sending an e-mail to the following address: info@fundacionlasfuentes.org.
EXTINCTION
FLF may terminate the contract for breach of any of the obligations set forth in these General Conditions.
INDUSTRIAL AND INTELLECTUAL PROPERTY
Intellectual and industrial property rights on trademarks, logos, and any other subject of protection, contained in the wwww.redmedinas.eu platform correspond exclusively to FLF or associated entities, unless different ownership is indicated therein. The unauthorized reproduction, distribution, commercialization or transformation of such trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of FLF or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
Likewise, the information to which the Customer can access through this website may be protected by industrial, intellectual or other property rights. FLF shall not be liable in any case and under no circumstances for any infringement of such rights that you may commit as a user.
JURISDICTION AND APPLICABLE LAW
These General Conditions of Sale are governed by Spanish law. The parties submit, at their option, to the courts and tribunals of Córdoba for the resolution of conflicts and renouncing to any other jurisdiction.